Terms & Conditions

Online shopping terms

When you shop with Sandhams Wine Merchants online you are agreeing to comply with and be bound by the following terms and conditions of use:

Delivery of your wine

The security of your wine is very important to us :- Please note that we will NOT be able to leave your order unattended at your property unless we receive written authority to do so from you, and at which point the risk of non delivery will pass to you. We are able to leave it with a neighbour or at an alternative specified address if they can take your order in, however the person receiving the order must be 18 years old or older. Please indicate on your order at the checkout should you require a different delivery address. Full delivery information is available in the delivery information section on the site.

Placing an order with us

You must be at least 18 years old to place an order with us. This contract is made on the terms of these conditions, which are governed by English Law, and the jurisdiction of the English Courts.

Order Cancellation

Under the EC/UK Distance Selling Regulations you have the right to cancel your order for any item purchased from Sandhams Wine for a full refund provided that it is returned to us in its original state and with its packaging intact.

Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to orders@sandhamswine.co.uk

Once you have cancelled your order, the goods should be returned to us, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

I need to return an item. If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund for the items returned once we have received them backt, or we can exchange the item if preferred.

 Please return items to:

Sandhams Wine Merchants
3 South Street
Caistor
Lincolnshire
England
LN7 6UB

Returns and refunds

We take every care to ensure your order is correct but if any items are missing please accept our apologies and email orders@sandhamswine.co.uk quoting your order number and the missing item and we will investigate the matter further. We will rectify the situation as soon as possible and advise you as to our course of action.

We take every care to pack your order well, but if you receive any damaged or faulty items, please accept our sincere apologies.  Please e-mail orders@sandhamswine.co.uk as soon as possible following delivery, quoting your order number, your name and address and details of what items are damaged or faulty.  Please ensure that you retain all damaged packaging and content, so that they are available for inspection.  Once you have notified us we will instruct on how to proceed.

Please allow 2 working days from receipt of a return for us to process a refund. Once we have done this you will receive an email confirmation. The email will be sent to the same email address as your Order Confirmation email was sent.

After receiving the return confirmation email, please allow a further 5-10 working days for the refund to be credited back to your credit card. This time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, i.e. the card had been declined or has expired, we will send a cheque to your billing address within 2 working days.

Returns Policy on Delivery Costs

If you are returning an item to us for a refund or an exchange, then the cost of returning the item to us is your responsibility. We do not refund your delivery charges unless you have received a wrong or faulty item from us.

Wine stock avalability

Very occasionally we may run out of a particular wine without notice. Should this be the case we will contact you to discuss your order and advise of a later delivery date or recommend an alternative bottle or case. If our suggested wines do not meet with your requirements, or if the new delivery date does not meet with your approval, we will arrange a refund.

General website terms and conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sandhams Wine Merchants relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ’Sandhams Wine Merchants’ or ’us’ or ’we’ refers to the owner of the website whose registered office is Sandham Wine Merchants Ltd., 3 South Street, Caistor, Lincolnshire England LN7 6UB. The term ’you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we, nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.